Frequently Asked Questions

  • Unsure on how to get started? View our services, search our providers, or contact us to request more information and a personalized referral. You can request an appointment anytime online through our client portal, or reach out through the website to schedule a 15 min call to determine which provider is the best fit for you.

  • Once an initial appointment is set, our clinicians will send you the paperwork to fill out through an online platform called Simple Practice. The primary goal of the first session is to listen to your concerns and for you to determine if counseling with the clinician is a good fit.  

  • Most of our services are usually covered as part of out-of-network benefits.  If you have out-of-network benefits, we can give you the necessary paperwork, and you can file for partial reimbursement directly with your insurance company. It is suggested that individuals contact their insurance providers regarding reimbursements since the percentage reimbursed often varies depending on the insurance provider and plan.

  • Payment is accepted by cash or check or via credit card through the Simple Practice website. Additionally, all services are an eligible expense for HSA or FSA accounts.

  • Not wanting finances to be a barrier to care, RHC does offer a sliding fee scale. Ask your clinician for the paperwork to see if you qualify.

  • Through the counseling process clients may expect to gain greater wholeness and freedom as they increase self-awareness/self-acceptance, understand and own their story in light of God’s larger story, decrease unwanted thoughts, feelings or behaviors, learn to express emotions safely within a safe environment, and spiritual growth.

  • Our clinicians will continue to work with you in counseling until you believe your goals have been met, for the time being.  Regardless of what brings you into counseling, most clients walk away with greater peace and clarity in their lives. Counseling is an investment for increased peace and satisfaction in life.

  • At RHC we understand that therapy can be scary, especially if you don’t know what to expect. Our goal is to create a warm, safe and inviting environment to ease any fears you may have. The first session is a time for your counselor to get to know you and what you are wanting to work on in therapy. Your counselor may ask questions and gather relevant information, or if you are needing connection they may spend time helping you feel comfortable in the room. The most important part of therapy is the therapeutic relationship and ensuring you feel safe to share your life. Towards the end of the session, you’ll likely discuss goals, frequency and schedule your next session.

  • Yes, our clinicians are trained to integrate faith and psychology. It is up to the client to determine if this integration is right for you.

OMB Control Number: 0938-1401

                                                                                                             Expiration Date: 05/31/2025

             

Your Rights and Protections Against Surprise Medical Bills

When you get emergency care or are treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from balance billing. In these cases, you shouldn’t be charged more than your plan’s copayments, coinsurance and/or deductible. 

 

What is “balance billing” (sometimes called “surprise billing”)? 

 

When you see a doctor or other health care provider, you may owe certain out-of-pocket costs, like a copayment, coinsurance, or deductible. You may have additional costs or have to pay the entire bill if you see a provider or visit a health care facility that isn’t in your health plan’s network. 

 

“Out-of-network” means providers and facilities that haven’t signed a contract with your health plan to provide services. Out-of-network providers may be allowed to bill you for the difference between what your plan pays and the full amount charged for a service. This is called “balance billing.” This amount is likely more than in-network costs for the same service and might not count toward your plan’s deductible or annual out-of-pocket limit.

 

“Surprise billing” is an unexpected balance bill. This can happen when you can’t control who is involved in your care—like when you have an emergency or when you schedule a visit at an in-network facility but are unexpectedly treated by an out-of-network provider. Surprise medical bills could cost thousands of dollars depending on the procedure or service.  

 

You’re protected from balance billing for:

 

Emergency services 

If you have an emergency medical condition and get emergency services from an out-of-network provider or facility, the most they can bill you is your plan’s in-network cost-sharing amount (such as copayments, coinsurance, and deductibles). You can’t be balance billed for these emergency services. This includes services you may get after you’re in stable condition, unless you give written consent and give up your protections not to be balanced billed for these post-stabilization services.  

 

[Insert plain language summary of any applicable state balance billing laws or requirements OR state-developed language as appropriate]

 

Certain services at an in-network hospital or ambulatory surgical center  

When you get services from an in-network hospital or ambulatory surgical center, certain providers there may be out-of-network. In these cases, the most those providers can bill you is your plan’s in-network cost-sharing amount. This applies to emergency medicine, anesthesia, pathology, radiology, laboratory, neonatology, assistant surgeon, hospitalist, or intensivist services. These providers can’t balance bill you and may not ask you to give up your protections not to be balance billed. 

 

If you get other types of services at these in-network facilities, out-of-network providers can’t balance bill you, unless you give written consent and give up your protections. 

 

You’re never required to give up your protections from balance billing. You also aren’t required to get out-of-network care. You can choose a provider or facility in your plan’s network. 

 

[Insert plain language summary of any applicable state balance billing laws or requirements OR state-developed language regarding applicable state law requirements as appropriate]

 

When balance billing isn’t allowed, you also have these protections:

 

•       You’re only responsible for paying your share of the cost (like the copayments, coinsurance, and deductible that you would pay if the provider or facility was in-network). Your health plan will pay any additional costs to out-of-network providers and facilities directly.

 

•       Generally, your health plan must:

o   Cover emergency services without requiring you to get approval for services in advance (also known as “prior authorization”).

o   Cover emergency services by out-of-network providers.

o   Base what you owe the provider or facility (cost-sharing) on what it would pay an in-network provider or facility and show that amount in your explanation of benefits.

o   Count any amount you pay for emergency services or out-of-network services toward your in-network deductible and out-of-pocket limit.

 

If you think you’ve been wrongly billed, contact [Insert contact information for entity responsible for enforcing the federal and/or state balance or surprise billing protection laws. The federal phone number for information and complaints is: 1-800-985-3059].  

 

Visit www.cms.gov/nosurprises/consumersfor more information about your rights under federal law.